# Refund and Returns Policy
Thank you for shopping at Painted Back Rigs (https://paintedbackrigs.com). We take pride in our handcrafted, hand-tied walleye crawler harnesses and spinner rigs. If you are not entirely satisfied with your purchase, we are here to help.
## 1. Return Window
We offer a 30-day return policy. You have exactly 30 calendar days from the date you received your item to request a return or refund
. ## 2. Eligibility Criteria for Returns
To be eligible for a return, your item must meet the following conditions:
* The item must be unused, un-fished, and in the same pristine condition that you received it.
* The item must be in its original, unopened packaging.
* You must provide a valid proof of purchase or your original online order number.
## 3. How to Initiate a Return
To start a return process, please contact us directly by email or by phone.
* Email for Returns: norm@paintedbackrigs.com Phone for Returns: 480-580-5378
* Please include your Name, Order Number, and the specific items you wish to return.
* Once your return is requested and approved, we will provide you with the correct return shipping address and instructions.
## 4. Return Shipping Costs
* Customer Responsibility: The customer is responsible for paying all return shipping costs. Shipping costs are completely non-refundable.
* If you receive a refund, the cost of original shipping will be deducted from your total refund amount.
## 5. Inspection, Processing Times, and Refunds
* Inspection: Once we receive your returned tackle package at our facility, our team will inspect the items to verify their condition. We will notify you via email that we have successfully received your package.
* Approval: We will immediately notify you of the status of your refund after inspecting the items.
* Timeline: If your return is approved, we will initiate a refund to your original method of payment (credit card, debit card, or original checkout account).
* Processing Window: The refund will be processed immediately on our end. Please allow 3 to 5 business days for the credit to officially reflect on your bank or credit card statement, depending on your financial institution’s processing terms.
## 6. Damaged or Defective Gear
If your crawler harnesses arrive damaged or defective from shipping transit, please contact us immediately at norm@paintedbackrigs.com or by phone at 480-580-5378 with photo evidence so we can send out immediate replacements.
## 7. Contact Information If you have any further questions on how to return your items to us, contact us at:
* Website: https://paintedbackrigs.com
* Email: norm@paintedbackrigs.com or Phone: 480-580-5378
* Business Name: Painted Back Rigs